At Neill Auto Body (“we,” “us,” or “our”), we respect your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website neillautobody.com or contact us for auto body and collision repair services at our shop in Hagerstown, MD.
By using our website or doing business with us, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information in a few different ways when you contact us, request an estimate, schedule an appointment, or use our website.
We may collect:
- Contact information – Name, phone number, email address, and mailing address.
- Vehicle details – Make, model, year, VIN, license plate, and photos of damage.
- Insurance information – Insurance company name, claim number, and related details needed for repair and billing.
- Payment information – Payment method and billing details when you pay for services (processed securely through our payment provider).
- Website usage data – Basic technical information such as IP address, browser type, pages visited, and time spent on the site, which may be collected through cookies or analytics tools.
We collect this information directly from you, from your insurance company when needed, and through our website’s normal operation.
How We Use Your Information
We use your information only for legitimate business purposes related to your repair and our services.
We may use your information to:
- Provide estimates and schedule appointments.
- Communicate with you about your repair, status updates, and pickup times.
- Work with your insurance company on claims and approvals.
- Process payments and provide invoices or receipts.
- Improve our services, website, and customer experience.
- Respond to questions, messages, and requests you send us.
- Maintain records for our business, accounting, and legal purposes.
We do not sell your personal information.
Sharing Your Information
We share your information only when it is necessary to provide our services or when required by law.
We may share information with:
- Insurance companies and adjusters – To process your claim and coordinate repairs.
- Service providers and vendors – Such as payment processors, email providers, website hosting, or analytics tools, who help us run our business.
- Parts suppliers or related shops – When we need to order parts or coordinate specialized services for your vehicle.
- Government or legal authorities – If required by law, court order, or to protect our legal rights.
These third parties are expected to protect your information and use it only for the specific services they provide to us.
Cookies and Website Analytics
Our website may use cookies and similar technologies to help it function properly and to understand how visitors use the site.
Cookies and analytics tools may collect:
- IP address and general location information
- Browser and device type
- Pages you visit and actions you take on the site
We use this data to keep the website secure, improve performance, and better understand what visitors look for. You can usually control or delete cookies through your browser settings, but some features of the site may not work correctly if cookies are disabled.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, or unauthorized access.
These steps may include:
- Limiting access to customer information to staff who need it to do their job
- Using secure methods to store business and customer records
- Working with reputable service providers that use security measures to protect stored data
No system is completely risk-free, but we work in good faith to safeguard your information.
Data Retention
We keep your information only as long as it is reasonably needed for our business and legal purposes.
We may retain records to:
- Complete your repair and process payment
- Handle insurance claims or follow-up questions
- Meet legal, tax, and accounting requirements
When information is no longer needed, we take reasonable steps to securely delete or anonymize it.
Your Choices and Rights
You have choices about how we use your information.
You can:
- Ask to update or correct your contact details.
- Ask what personal information we hold about you, where required by local law.
- Request that we limit certain uses of your information, where possible.
To make a request, please contact us using the information at the end of this page. We may need to verify your identity before we can act on your request.
Third-Party Links
Our website may include links to other websites, such as map services, social media, or insurance resources.
Those websites are not controlled by Neill Auto Body, and this Privacy Policy does not apply to them. If you click on a third-party link, please review that site’s own privacy policy.
Children’s Privacy
Our services are intended for adults and vehicle owners, not children.
We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us, and we will take appropriate steps to remove that information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, services, or legal requirements.
When we make changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after any change means you accept the updated Policy.
How to Contact Us
If you have questions about this Privacy Policy or how we handle your information, please contact us:
Neill Auto Body
13003 Salem Ave
Hagerstown, MD 21740
Phone: 301-790-7944
Email: [email protected]
We will do our best to respond to your questions and concerns in a clear and timely manner.